By Matthew Brooks
The employees of Chick-Fil-A have gained widespread notoriety for a devotion to customer service that borders on heroism.
This week, a real-life hero emerged at a Chick-Fil-A in Georgia.
The Gainesville Times reported that a Chick-Fil-A employee leapt to action to save the life of a child.
An employee, Logan Simmons, 19, noticed that a car was in the drive-thru line but did not pull through to the pick-up window.
Then, a man called out that a customer needed a pair of scissors because the customer’s son was choking on his own seatbelt.
Simmons was in possession of a pocketknife. He took the shortest route to the car by leaping through the drive-thru window.
The employee told The Gainesville Times what happened in the customer’s car.
“You could see him struggling and it getting tighter and tighter,” Simmons said. “I cut it down and he laid back in the seat, and I was immediately like, ‘Hey, are you OK?’ He was crying then, and I knew he was breathing perfectly fine if he could cry.”
Simmons said he was acting on instinct.
He then went back into the Chick-Fil-A restaurant through an actual door.
By this time, the customer had left.
The customer called an hour later to say thank you. On Friday, she returned with a thank you note.
The heroism of Chick-Fil-A employees is a nationwide trend.
During the summer of 2017 one of the Chick-Fil-A employees in Colorado rescued a customer who was choking on some food.
In June of 2018 a worker in Texas saved a customer from choking by use of the Heimlich maneuver.
In the same month in Virginia in 2018 an employee chased down a customer who drove away without part of their order.